You can deposit cryptocurrency into Coinstash from an external wallet (such as Trust Wallet, MetaMask or Ledger) or from another exchange. This guide shows you how to find your Coinstash deposit address, what to check before you send, and what to do if your deposit doesn't appear.
Before you start
Account tier: Your account must be at least Tier 1 to deposit crypto. See What are Account Verification Tiers?
Know your network: Check which blockchain network the sending wallet or exchange will use, for example Bitcoin, Ethereum (ERC-20) or Solana. You'll need to pick the same network on Coinstash.
Always get a fresh address from Coinstash: Don't rely on an address you saved somewhere else in the past. Coinstash deposit addresses were updated on 25 June 2026, so always copy the address shown in your account. See Your Coinstash Deposit Wallet Addresses Are Changing.
No limits: There is no minimum or maximum amount when depositing cryptocurrency to Coinstash.
Step-by-step: depositing crypto
Step 1 – Start a deposit
Desktop website: Click the Deposit button, select Crypto, then click Next.
Mobile app / mobile website: Tap the Down Arrow (Deposit) icon, select Crypto, then tap Next.
Step 2 – Select your coin
Search for the cryptocurrency you want to deposit and select it.
If you see "No coins found" or you're prompted to Request Deposit Address, the coin may need a manual deposit or a deposit address requested from our team. See Troubleshooting "No Coins Found" and Requesting a Crypto Deposit Address (Low-Cap Coins). If the app asks you for a Transaction Hash as part of a 3-step process, follow How to Make a Manual Crypto Deposit.
Step 3 – Choose the network
Select the blockchain network you'll be sending on (for example Bitcoin, ERC-20 or Solana). This must exactly match the network you choose on the sending wallet or exchange.
Step 4 – Copy your deposit address
Coinstash will show you a unique QR code and wallet address for that coin and network. If a memo or destination tag is also shown (common for coins such as XRP and XLM), you'll need to include it when you send.
Step 5 – Send from your external wallet or exchange
Open the wallet or exchange you're sending from and start a withdrawal or send.
Scan the QR code, or paste the address you copied from Coinstash. Never type it out by hand.
Select the same network you chose on Coinstash, and add the memo or tag if one was shown.
Check the first and last few characters of the address match, then confirm the send.
If the sending platform asks who you're sending to, enter Coinstash as the receiving platform and your full legal name exactly as it appears on your Coinstash account. This helps the transfer verify automatically under the Travel Rule.
Step 6 – Wait for confirmation
Once the blockchain network confirms the transfer, the assets will automatically appear in your Coinstash balance. How long this takes depends on the network and how busy it is.
After you send
You may be asked to confirm the source: Under Australia's Travel Rule, we may ask where the deposit came from (a private wallet or an exchange) and whether the funds are yours. Answer the prompts in the app to have your deposit processed. See Understanding the Travel Rule.
Exchange not on the list? See What if my exchange or platform isn't listed?
Deposit on hold? If we couldn't verify the sender automatically, you may be asked for screenshots. See How to manually verify a crypto deposit with screenshots.
Want to cash out? Once your deposit (for example BTC) is in your balance, you can place a sell order to convert it to AUD, then withdraw the AUD to your linked bank account after the sale settles. See How do I sell Cryptocurrency? and Withdrawing AUD to Your Bank Account.
⚠️ Important
Match the network. The network you select on Coinstash must exactly match the network used by your external wallet. Using the wrong network (for example, sending BTC to an Ethereum address) can result in the permanent loss of your crypto.
Avoid typos. Wallet addresses are long and case-sensitive. Always copy and paste or scan the QR code.
Don't forget the memo or tag. If Coinstash shows one, a deposit sent without it may not be credited automatically.
High-risk sources. Deposits from high-risk sources, such as gambling-related platforms, may be flagged or declined, and in some cases may need to be returned to the original source. Make sure your deposits comply with Coinstash's terms and conditions to avoid delays or rejections.
FAQs
Can I transfer BTC from any wallet to Coinstash? Yes. You can transfer BTC from any external wallet, such as Trust Wallet, by following the steps above.
What should I do if my deposit is flagged? Flagged deposits may need additional compliance checks. Contact support with the transaction hash (TXID) and we'll help.
Are there any restrictions on deposits? Yes. Deposits originating from high-risk sources may be flagged or rejected.
Troubleshooting
My deposit is confirmed on the blockchain but isn't in my Coinstash account.
Find the transaction hash (TXID) in the wallet or exchange you sent from. See How to find your Transaction Hash (TXID).
Check the Coinstash app for any prompt asking you to confirm where the deposit came from, and check your email for any information requests.
If there's nothing waiting for you, send the TXID to our support team so we can investigate.
I can't find a deposit address. If the address doesn't display, or you're unsure which network to use, contact our team before sending anything.
I sent to an old Coinstash address. Deposits sent to a previous address after 25 June 2026 aren't credited automatically. Contact support straight away with the TXID.
I used the wrong network or left off the memo. Contact support with the TXID as soon as possible. Recovery isn't always possible, but the sooner we know, the better the chance.
Need a hand? Our Brisbane-based support team is here to help — tap the chat icon in the app or on the website to get in touch.