Coinstash uses a 6-tier verification system, from Tier 0 to Tier 5. Your tier determines your daily deposit and withdrawal limits — the higher your tier, the higher your limits. This article explains the limits at each tier, what you need to provide to reach it, and how to move up or down.
Tier limits at a glance
Tier | AUD Deposits | AUD Withdrawals | Crypto Deposits | Crypto Withdrawals |
Tier 0 | None | None | None | None |
Tier 1 | $20,000/day | $20,000/day | Unlimited | None |
Tier 2 | $20,000/day | $20,000/day | Unlimited | $20,000/day |
Tier 3 | $100,000/day | $100,000/day | Unlimited | $100,000/day |
Tier 4 | $1,000,000/day | $1,000,000/day | Unlimited | $1,000,000/day |
Tier 5 | $10,000,000/day | $10,000,000/day | Unlimited | $10,000,000/day |
Daily limits reset at 10:00am Brisbane time (AEST) each day.
Why does Coinstash use tiers?
As a registered Australian exchange, Coinstash must verify the identity of its customers under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). Tiers mean you only share the information needed for the amounts you plan to move: everyday investors can stay on a lower tier, while customers moving larger amounts provide more information to unlock higher limits. See Understanding Identity Verification (KYC).
What each tier requires
Tier 0 — View Only
No deposits or withdrawals. You can view the platform but can't transact until you complete identity verification. See How to Create a Coinstash Account (Mobile App).
Tier 1 — Identity Verified
Verified photo ID, email address and mobile number. AUD deposits and withdrawals up to $20,000/day. Unlimited crypto deposits. Crypto withdrawals are not yet available at this tier.
Tier 2 — Face Match
Everything in Tier 1, plus a Face Match check (a selfie matched against your ID). Unlocks crypto withdrawals up to $20,000/day.
To upgrade: go to My Account > Daily Limits > Edit, or follow the step-by-step Tier 2 upgrade guide.
Tier 3 — Proof of Address
Everything in Tier 2, plus a Proof of Address document — such as a utility bill, phone bill or bank statement dated within the last 3 months. Increases all limits to $100,000/day.
To upgrade: go to My Account > Daily Limits > Edit, or follow the step-by-step Tier 3 upgrade guide. For document tips, see Upgrading to Tier 3: Increasing Your Limits.
Tier 4 — Source of Wealth
Everything in Tier 3, plus a completed Source of Wealth and Source of Funds declaration. Increases all limits to $1,000,000/day.
To upgrade: follow the step-by-step Tier 4 upgrade guide, or read Upgrading to Tier 4: High-Volume Trading.
Tier 5 — Manual Approval
Everything in Tier 4, plus manual approval from Coinstash. Increases all limits to $10,000,000/day. Contact our team to discuss Tier 5 eligibility.
To upgrade: follow the step-by-step Tier 5 upgrade guide, or read Upgrading to Tier 5: Elite Verification.
How long does an upgrade take?
Once you've submitted what's needed, our onboarding team reviews your request:
Tier 2: For brand new accounts, the upgrade may take up to 7 days to be approved.
Tier 3 and Tier 4: We aim to process requests within two business days.
Tier 5: We aim to process requests within two business days, once a Coinstash Director has approved the request.
A few things to know
If an AUD deposit exceeds your daily limit, the remainder carries over to the following day. For example: if your limit is $20,000 and you deposit $30,000, you will be credited $20,000 on day 1 and $10,000 on day 2.
Daily limits reset at 10:00am Brisbane time (AEST).
To upgrade your tier, navigate to My Account > Daily Limits > Edit and follow the verification steps for your target tier.
You can also downgrade your tier at any time to lower your daily limits.
FAQ
Which tier do I need to send crypto to an external wallet? At least Tier 2. Crypto withdrawals aren't available on Tier 0 or Tier 1. See How to Withdraw Cryptocurrency from Coinstash.
Is there a limit on crypto deposits? No. From Tier 1 upwards, crypto deposits are unlimited.
I deposited more AUD than my limit. Is my money lost? No. Anything over your daily limit carries over and is credited the following day, as shown in the example above.
Can I skip a tier? No. Each tier builds on the one before it, so you need to be on the previous tier before you can request the next one.
Need a hand? Our Brisbane-based support team is here to help — tap the chat icon in the app or on the website to get in touch.