Question 1

Website Terms and Conditions

Accepted Answer

Website Terms and Conditions of Use

About the Website Welcome to www.coinstash.com.au, www.coinstash.io, www.twmt.com.au, any sub-domains and any associated web-based and mobile applications, including APIs (the 'Website'). The Website provides digital currency exchange services (the 'Services').

The Website is operated by TWMT PTY LTD (ABN 76 621 581 584) (“TWMT”). Access to and use of the Website, or any of its associated Products or Services, is provided by TWMT. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

TWMT reserves the right to review and change any of the Terms by updating this page at its sole discretion. When TWMT updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

Acceptance of the Terms You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by TWMT in the user interface.
Registration to use the Services

In order to access the Services, you must first register for an accou

Question 2

Privacy Policy

Accepted Answer

Privacy Policy

We respect your privacy

TWMT Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.
We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).
"Personal information" is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
You may contact us in writing at 149 Wickham Terrace, Spring Hill, Queensland, 4000 for further information about this Privacy Policy.

What personal information is collected

TWMT Pty Ltd will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.
You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.
We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, pro

Question 3

PAYID Commonwealth Bank

Accepted Answer

${color}[#0ad5f0](Instant PAYID Deposits via Commonwealth Bank Mobile App)

Q: Website Terms and Conditions

Website Terms and Conditions of Use <ol> <li>About the Website Welcome to www.coinstash.com.au, www.coinstash.io, www.twmt.com.au, any sub-domains and any associated web-based and mobile applications, including APIs (the 'Website'). The Website provides digital currency exchange services (the 'Services').</li> </ol> The Website is operated by TWMT PTY LTD (ABN 76 621 581 584) (“TWMT”). Access to and use of the Website, or any of its associated Products or Services, is provided by TWMT. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately. TWMT reserves the right to review and change any of the Terms by updating this page at its sole discretion. When TWMT updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records. <ol start="2"> <li>Acceptance of the Terms You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by TWMT in the user interface.</li> <li>Registration to use the Services</li> </ol> In order to access the Services, you must first register for an accou

Q: Privacy Policy

Privacy Policy <ol> <li>We respect your privacy</li> </ol> <ul> <li>TWMT Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.</li> <li>We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).</li> <li>"Personal information" is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.</li> <li>You may contact us in writing at 149 Wickham Terrace, Spring Hill, Queensland, 4000 for further information about this Privacy Policy.</li> </ul> <ol> <li>What personal information is collected</li> </ol> <ul> <li>TWMT Pty Ltd will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.</li> <li>You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.</li> <li>We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, pro</li> </ul>

Please ensure the name on your bank account matches the name registered to your Coinstash account. Third party deposits (depositing from a bank account that has a different name) will flag your account for review.

Please have your Unique Coinstash PAYID Email Address ready

Please also note that we have changed our PayID method to no longer require a description. Each account now has their own unique email address

${color}[#0ad5f0](Finding your unique email address)

Open up Coinstash and find your unique Coinstash PAYID Email Address for your bank transfer by clicking on 'QUICK DEPOSIT' or 'Deposit AUD:

copy your unique email address

Please note this is a sample email address - each member will have their own unique email

${color}[#0ad5f0](Commonwealth Mobile Banking App)

Step 1: Select 'Pay & transfer':

Step 2: Select the 'Pay Someone' option:

Step 3: Tap the '+' icon:

Step 4: Select '

Question 4

How do I turn on 2FA?

Accepted Answer

What is 2FA

Two-factor authentication (2FA) is a method to make your account even more secure. This is done in conjunction with the mobile app 'Google Authenticator', which upon turning on the 2FA allows the you to have another wall of protection for your account. It does this by requiring you to enter in a six-digit code before signing into your account. This code can only be found on the Google Authenticator app located on your mobile device. This six digit code refreshes every 30 seconds ensuring the security of your account.

How do I turn on 2FA?

To begin press the icon pictured below, which is located at the top right of the Coinstash Website

Then press the settings icon

This will then take you to the settings page where you will see a security subsection as shown below. To turn on 2FA press the icon shown by the arrow

From here you will be required to download the free Google Authenticator app on your phone. Once you have downloaded the app, open it and use the camera within the app to scan the QR code (1) shown to you on the Coinstash page. Upon doing this a six-digit code will be shown on the app. Type this code into the Coinstash website (2). (This code will refresh every 30s and a new co

Question 5

What are the Withdrawal Fees?

Accepted Answer

What are the Withdrawal Fees?

|| Not what you're looking for? Click here for buy/sell fees

AUD withdrawal

There are no fees for withdrawing your AUD balance to your bank account.

Crypto withdrawal

We charge a network fee for sending coins to an external address.

**Please see below our current fixed network fee per transaction (updated 16 August 2021). The amounts are denominated in the relevant crypto unit. **

Bitcoin - BTC - 0.0003
Dogecoin - DOGE - 0.03
Ethereum - ETH - 0.006
Ripple - XRP - 0.03
Litecoin - LTC - 0.0003
Tether - USDT - 25
Bitcoin Cash - BCH - 0.0003
Tron - TRX - 0.01
Chainlink - LINK - 0.12
Cardano - ADA - 0.7
Stellar - XLM - 0.0005
EOS - EOS - 0.06
Tezos - XTZ - 0.25
Polkadot - DOT - 0.03
AAVE - AAVE - 0.02
Uniswap - UNI - 0.7
yearn.finance - YFI - 0.0002
Compound - COMP - 0.02
Synthetix - SNX - 0.3
Dai - DAI - 25
Balancer - BAL - 0.3
Curve - CRV - 0.26
Solana - SOL - 0.01
Polygon - MATIC - 60
Filecoin - FIL - 0.001
Maker - MKR - 0.0052
USDC - USDC - 25
0x - ZRX - 23
1inch - 1INCH - 7.47
Algorand - ALGO - 0.01
ANKR - ANKR - 231
Basic Attention Token - BAT - 30
BNB - BNB - 0.03
ATOM - ATOM - 0.013
Bancor - BNT - 5.18
Universal Market Access - UMA - 1.89
PancakeSwap - CAKE - 0.011
CELO - CELO - 0.0015
Decred - DCR - 0.02
Enjin Coin - ENJ - 14
Ethereum Classic - ETC - 0.02
The Graph

Question 6

PAYID Westpac App

Accepted Answer

${color}[#0ad5f0](Instant PAYID Deposits via Westpac Mobile App)

Please ensure the name on your bank account matches the name registered to your Coinstash account. Third party deposits (depositing from a bank account that has a different name) will flag your account for review.

Please have your Unique Coinstash PAYID Email Address ready

Please also note that we have changed our PayID method to no longer require a description. Each account now has their own unique email address

${color}[#0ad5f0](Finding your unique email address)

Open up Coinstash and find your unique Coinstash PAYID Email Address for your bank transfer by clicking on 'QUICK DEPOSIT' or 'Deposit AUD:

copy your unique email address

Please note this is a sample email address - each member will have their own unique email

${color}[#0ad5f0](Westpac Mobile Banking App)

Step 1: Select the 'Pay' icon located on the bottom menu:

Step 2: Under 'From', tap 'Choose an account' and select the bank account you want to make a payment to Coinstash from:

Step 3: Under

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