What is the Travel Rule?
From 1 July 2026, new Australian regulations change how crypto deposits and withdrawals work across all Australian-regulated exchanges, including Coinstash. This change is part of Australia's updated Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws, overseen by AUSTRAC — the same regulator that oversees Australian banks and other financial institutions. It's commonly known as the Travel Rule.
What's changing for you
From 1 July 2026, when you withdraw (send) or deposit (receive) crypto, you may be asked to confirm a few details about who is on the other side of the transaction.
A few things worth knowing:
There's no minimum amount. The Travel Rule applies to transfers of any size, so you may be asked these questions even on small transactions.
Your account, balances, and access don't change. Trading and everyday activity continue to work exactly as before.
Transfers may take a little longer. On withdrawals, your crypto won't be sent on-chain until these checks pass, so some transfers may take slightly longer than you're used to. Most will still process quickly.
What information you'll need
The details requested depend on whether you're sending or receiving, and who the funds belong to.
When withdrawing (sending crypto), you'll be asked about the recipient:
Whether the destination is a personal wallet or an exchange/platform, and if it's an exchange, which one
Whether you're sending to yourself or someone else
Sending to an individual: their full name, country, and town
Sending to a business: its legal name, country, and town
The purpose of the transfer
When depositing (receiving crypto), we may need to confirm the source of the transfer. In some cases this may include:
Whether the funds are coming from a private wallet or an exchange/platform, and if it's an exchange, which one
Whether you're receiving from yourself or someone else
From an individual: their name, date of birth, and residential address
From a business: its legal name and registered address
The purpose of the transfer
You'll then confirm a short declaration that the information you've provided is true and correct.
How to withdraw (send) crypto
When you start a withdrawal, you'll be guided through a few quick steps before the transfer is processed.
Step 1 — Choose where you're sending to
On the Select destination screen, choose one of:
A personal wallet — a self-custody wallet you or someone else controls directly.
An exchange or platform — a service that holds assets under custody on someone's behalf.
If you choose an exchange or platform, a search field will appear. Start typing the name of the exchange (for example, Coinbase) and select it from the list.
Then select Continue.
Step 2 — Confirm who you're sending to
On the next screen, tell us whether you're sending the funds to yourself or to someone else:
Myself — you're sending the funds to your own wallet or account.
Someone else — you're sending the funds to another recipient.
If you're sending to someone else, you'll be asked whether the recipient is an Individual or a Company or Trust.
Select Continue.
Step 3 — Complete the declaration form
Finally, fill in the recipient's details on the Declaration form:
First name
Last name
Country
Suburb / Town
Purpose of transfer (select from the dropdown — for example, gifting a friend or family)
Tick the box to confirm that the information you've provided is true and correct, then select Continue to complete your withdrawal.
How to deposit (receive) crypto
When crypto is sent to your Coinstash account, you may be asked to confirm some details about the sender before the funds are applied to your wallet.
Step 1 — Choose where you're receiving from
On the Select source screen, choose one of:
A private wallet — a wallet not associated with a platform.
An exchange or platform — a wallet belonging to an exchange or platform.
If you choose an exchange or platform, start typing its name in the search field and select it from the list (for example, Coinbase, Crypto.com, Binance, Kraken, or Bybit). If you can't find the platform you're looking for, you can request support from the same screen.
Step 2 — Confirm who the funds are coming from
On the Address confirmation screen, tell us whether you're receiving the funds from yourself or someone else:
Myself — you own the funds you're receiving.
Someone else — the funds belong to someone else.
If the funds are from someone else, you'll be asked whether the sender is an Individual or a Company or Trust.
Step 3 — Complete the declaration form
Fill in the sender's details on the Declaration form:
First name
Last name
Date of birth
Residential address (a physical address, not a PO Box)
Purpose of transfer (select from the dropdown)
Tick the box to confirm that the information you've provided is true and accurate, then continue to have your deposit processed.
What happens to your transfer
On withdrawals, your crypto won't be sent on-chain until these checks pass. This keeps your funds secure while we verify everything is in order, so some transfers may take a little longer than you're used to — though most will still process quickly.
If any details are missing or incorrect, your transfer may be delayed while we follow up, so it's worth double-checking before you confirm. If you're ever unsure what to enter, reach out to our support team before completing the transfer.
Your privacy
All information collected is used solely for regulatory compliance, stored securely in line with our Privacy Policy, and shared only as required by law.
Frequently asked questions
Do I need to do anything technical? No. You only need to answer a few short questions and confirm a declaration. Coinstash securely handles any sharing of information with the other platform.
Does this apply to small transfers? Yes. There's no minimum amount, so the Travel Rule can apply to transfers of any size.
Does this change how I trade or hold crypto? No. Buying, selling, and holding crypto in your Coinstash account work exactly as before. These steps only apply when crypto moves between platforms or wallets.
Why is Coinstash asking for the recipient's or sender's details? As an Australian exchange regulated by AUSTRAC, Coinstash is required to collect this information under the updated AML/CTF laws that take effect from 1 July 2026.