You can send cryptocurrency from your Coinstash account to an external wallet or to another exchange. This guide walks you through each screen, explains the information we ask for (and why), and covers what to check before you confirm.
Before you start
Account tier: Your account must be at least Tier 2 to send crypto to an external wallet. See What are Account Verification Tiers?
The destination address: Copy the receiving address from the wallet or exchange you're sending to. Always copy and paste it. Never type it out by hand.
The correct network: Check which blockchain network the receiving wallet supports, for example Bitcoin, Ethereum (ERC-20) or Solana. Sending on the wrong network can mean your funds are permanently lost.
Memo / tag (if required): Some coins, such as XRP and XLM, need a memo or destination tag when you send to an exchange. If the receiving platform gives you one, you must include it.
Recipient details: Under Australia's Travel Rule, we need to know who you're sending to and where. Have the recipient's full name, their suburb or town, and the name of the exchange (if relevant) ready. Learn more about the Travel Rule.
Step-by-step: withdrawing crypto
In the example below, we're sending Bitcoin to someone else's account on an exchange. If you're sending to yourself or to a private wallet, you'll see slightly different options at steps 9–11. Choose the ones that match your situation.
Step 1 – Open your Portfolio
Go to your Portfolio page on the Coinstash website or in the mobile app, then select the coin you want to withdraw.
Step 2 – Tap Withdraw
Click Withdraw to start a crypto withdrawal.
Step 3 – Continue
Read the information screen, then click Continue.
Step 4 – Enter the amount
Enter how much you'd like to send, or click Max to withdraw your full available balance of that coin.
Step 5 – Select the country
Select the country for this transfer. In this example, that's Australia.
Step 6 – Confirm
Click Confirm to continue.
Step 7 – Enter the recipient's name
Enter the recipient's first and last name exactly as it appears on their account. If you're sending to yourself, enter your own name.
Step 8 – Enter the recipient's suburb or town
Enter the suburb or town where the recipient lives.
Step 9 – Choose where the crypto is going
Tell us what kind of destination you're sending to. Select An exchange or platform if the address belongs to an account on another exchange, such as Coinbase, Binance or Swyftx. If you're sending to a wallet you control yourself, such as a hardware wallet or MetaMask, choose the wallet option instead.
Step 10 – Who owns the destination?
Select whether the destination belongs to you or Someone else. This example uses "Someone else".
Step 11 – Recipient type
Choose Individual from the dropdown if the recipient is a person. Choose the business option if it's a company or other entity.
Step 12 – Select the network
Select the blockchain network. In this example, that's the Bitcoin network. The network must match the one the receiving wallet or exchange supports. If you're unsure, check the deposit page of the platform you're sending to.
Step 13 – Purpose of transfer
Select the option that best describes why you're sending the crypto.
Step 14 – Enter the wallet address
Paste the destination wallet address, and add a memo or tag if the receiving platform requires one. Then check the first and last 4–6 characters against the original. Some malware swaps copied addresses for a scammer's address.
Step 15 – Select the receiving exchange
If you're sending to an exchange, search for it and select it from the list (for example, Coinbase). If it isn't listed, see What if my exchange or platform isn't listed?
Step 16 – Confirm the declaration
Review the details carefully, confirm the declaration that the information you've provided is accurate, then click Continue. The review screen shows the network fee and the final amount the recipient will receive. Nothing is sent until you confirm.
After you submit
Pending verification: Your withdrawal may briefly show as pending while we complete the required Travel Rule checks. Your funds are held safely during this time. See Why is my withdrawal pending verification?
Blockchain confirmations: Once the withdrawal is sent, the time it takes to arrive depends on the network and how busy it is. You can track it on a block explorer with the transaction hash. See How to find your Transaction Hash (TXID).
Network fees: Network fees are paid to the blockchain, not to Coinstash, and they change with network demand. See How to Check Crypto Withdrawal Network Fees.
⚠️ Important
Blockchain transactions can't be reversed. Once your crypto has been sent on-chain, neither Coinstash nor anyone else can recall it. If a withdrawal is still pending and you need to cancel it, contact support immediately.
Never send crypto because someone asked you to. This includes a "support agent", an "investment manager", a new online friend or a "government official". Coinstash staff will never ask you to move your crypto. Learn how to spot a scam.
Sending often? Save trusted addresses to speed things up and reduce errors. See How to Save Wallet Addresses.
Troubleshooting
I can't see the Withdraw button. Check that your account is at least Tier 2 and that you hold a balance of the coin you want to send.
My withdrawal hasn't arrived. Look up the TXID on a block explorer. If it shows as confirmed, contact the receiving platform. If it's still pending in Coinstash after a few hours, check your email for any information requests, then contact us.
I sent to the wrong network or address. Contact our support team straight away with the TXID. Recovery isn't always possible, but the sooner we know, the better the chance.
Need a hand? Our Brisbane-based support team is here to help. Tap the chat icon in the app or on the website to get in touch.