You can ask us to move your account to a lower verification tier at any time. A lower tier means lower daily limits, which some customers prefer for extra peace of mind. This article explains why you might downgrade and how to request it.
Why downgrade your tier?
You don't need high limits right now. For example, if you don't intend to deposit large amounts of AUD in the near future and simply wish to hold your portfolio on the platform, a lower tier may be more suitable.
Extra security. Reducing your daily limits serves as an added layer of security to help safeguard your assets.
Block crypto withdrawals. Crypto withdrawals are not available on a Tier 1 account, so this restriction can offer further protection against unauthorised access.
To see the limits at each tier before you choose, see What are Account Verification Tiers?
How to downgrade your account tier
Log in to your Coinstash account.
Start a chat with our customer support team and request a downgrade to your account tier. Let us know which tier you'd like to move to.
Once a request has been made, our team will downgrade your account to the tier of your choice.
⚠️ Important: It's important that you log in to your account before starting a chat, so that we can verify your account details and assist you with your request.
FAQ
Which tier should I choose? It depends on how you use Coinstash. If you only hold crypto and occasionally deposit AUD, Tier 1 keeps AUD deposits and withdrawals at $20,000/day and switches off crypto withdrawals. If you still need to send crypto out occasionally, Tier 2 allows crypto withdrawals up to $20,000/day.
Does downgrading affect the crypto I already hold? Your tier sets your daily deposit and withdrawal limits. If you're unsure how a change will affect what you want to do, ask our team in the same chat before they make the change.
Worried someone has access to your account? As well as lowering your tier, see Account Protection in Case of Device Theft and Securing Your Account with Two-Factor Authentication (2FA).
Need a hand? Our Brisbane-based support team is here to help — tap the chat icon in the app or on the website to get in touch.