Tier 5 is the highest verification tier at Coinstash, with daily limits of $10,000,000. This guide shows you how to request a Tier 5 upgrade on the desktop website and what happens after you ask.

To learn about the different account verification tiers, see What are Account Verification Tiers? For Tier 5 benefits and the mobile app steps, see Upgrading to Tier 5: Elite Verification.

Click on your profile image / name in the top right-hand corner.

Select Settings from the menu.

Click the Upgrade button in the Unlock Tier 5 panel.

A customer support chat window will pop up with a pre-filled message requesting a Tier 5 upgrade. Click the send message button, which is shown as an up arrow. Our customer support team will then escalate the request.

Once approval from a Coinstash Director has been received, our onboarding team will upgrade your account to Tier 5. We aim to process all Tier 5 upgrade requests within two business days.

Our team may contact you through the chat if they need anything else to complete the review, so keep an eye on your messages.

I can't see the Unlock Tier 5 panel. You need to be on Tier 4 first. Check your current tier in Settings.

The chat window didn't open. Start a chat with our support team from the chat icon and ask for a Tier 5 upgrade — make sure you're logged in first so we can verify your account.

It's been more than two business days. Reply in your existing chat and our team will give you an update.

Need a hand? Our Brisbane-based support team is here to help — tap the chat icon in the app or on the website to get in touch.