Coinstash

Upgrading to Tier 3 raises your daily AUD deposit, AUD withdrawal and crypto withdrawal limits to $100,000. This guide shows you how to request the upgrade in the Coinstash mobile app, which document to upload, and how to get approved quickly.

Your account must be at Tier 2 before you can request an upgrade to Tier 3. If you're not there yet, see <a href="https://help.coinstash.com.au/en/articles/13480981-how-do-i-upgrade-my-account-to-tier-2-mobile-app">How do I Upgrade My Account to Tier 2?</a>

A Proof of Address document, such as a utility bill, bank statement or phone bill. It must:

- show your full name and your residential address (not a PO Box)
- be dated within the last 3 months
- show a name that matches the name on your Coinstash account exactly

A clear digital copy — a photo or PDF — with all four corners of the document visible.

- Your account must be at Tier 2 before you can request an upgrade to Tier 3. If you're not there yet, see <a href="https://help.coinstash.com.au/en/articles/13480981-how-do-i-upgrade-my-account-to-tier-2-mobile-app">How do I Upgrade My Account to Tier 2?</a>
- A Proof of Address document, such as a utility bill, bank statement or phone bill. It must:
 - show your full name and your residential address (not a PO Box)
 - be dated within the last 3 months
 - show a name that matches the name on your Coinstash account exactly
- A clear digital copy — a photo or PDF — with all four corners of the document visible.

To learn about the different account verification tiers, see <a href="https://help.coinstash.com.au/en/articles/13481056-what-are-account-verification-tiers">What are Account Verification Tiers?</a>

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Tap your profile image in the top right-hand corner.

Tap the Upload button in the Unlock Tier 3 panel.

Upload a document that shows your Proof of Address, such as a utility bill, bank statement or phone bill.

1. Tap your profile image in the top right-hand corner.
2. Tap My Account.
3. Tap the Edit button.
4. Tap the Upload button in the Unlock Tier 3 panel.
5. Upload a document that shows your Proof of Address, such as a utility bill, bank statement or phone bill.

Once the document has been uploaded, our onboarding team will review the information and upgrade your account to Tier 3. We aim to process all Tier 3 upgrade requests within two business days.

We ask for Proof of Address to meet Australian regulatory requirements for higher-value accounts. Your document is only used for verification.

My document was rejected. Common reasons include: it's older than 3 months, it shows a PO Box rather than a residential address, the name doesn't match your Coinstash account, or part of the document is cut off. Upload a new document that meets all the requirements above.

I can't see the Unlock Tier 3 panel. You need to be on Tier 2 first. Check your current tier under My Account.

It's been more than two business days. Check your email in case our team has asked for more information, then contact us.

For more detail on Tier 3, including the desktop steps, see <a href="https://help.coinstash.com.au/en/articles/13480926-upgrading-to-tier-3-increasing-your-limits">Upgrading to Tier 3: Increasing Your Limits</a>. Need even higher limits? See <a href="https://help.coinstash.com.au/en/articles/13481092-how-do-i-upgrade-my-account-to-tier-4-mobile-app">How do I Upgrade My Account to Tier 4?</a>

Need a hand? Our Brisbane-based support team is here to help — tap the chat icon in the app or on the website to get in touch.

Upgrade to Tier 3 in the Coinstash mobile app by uploading a Proof of Address document — raises your daily limits to $100,000.

How do I Upgrade My Account to Tier 3? (Mobile App)

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How do I Upgrade My Account to Tier 3? (Mobile App)

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How to upgrade your account to Tier 3

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