For high-net-worth investors and institutional clients, Tier 5 is the highest level of account verification at Coinstash. This article explains what Tier 5 offers, who can apply, and how the request and approval process works.
Tier 5 benefits
Maximum daily limits: Increases your daily AUD and crypto withdrawal limits to $10,000,000. Your daily AUD deposit limit also increases to $10,000,000.
Unlimited crypto deposits: Continue to bring in any amount of digital assets without restriction.
Bespoke service: Tier 5 users often qualify for our Private and VIP services, including dedicated account management and access to our OTC Trading Desk for large-volume trades with minimal slippage.
Compare every tier in What are Account Verification Tiers?
Requirements for upgrading
To request an upgrade to Tier 5, your account must already be Tier 4 verified. If it isn't yet, see Upgrading to Tier 4: High-Volume Trading.
Because this tier unlocks substantial movement of capital, Australian regulatory standards require an additional level of review. Specifically, approval from a Coinstash Director is required to finalise the upgrade.
Step-by-step upgrade process
Open your account settings:
Desktop: Click your Profile Image (top right) > My Account > Edit.
Mobile App: Tap your Profile Image (top right) > My Account > Edit.
Request Tier 5: Locate the Tier 5 upgrade option and click the Upgrade button.
Initiate chat: A support chat window will appear with a pre-filled message. Click the Send button.
Director review: Our Brisbane-based support team will escalate your request directly to our leadership team.
Finalisation: Once a Coinstash Director reviews and approves the request, our onboarding team will update your account. We aim to complete this review within two business days.
Want to see each screen? Follow the illustrated guide: How do I Upgrade My Account to Tier 5? (Desktop Website)
Why Director approval?
As a proudly Australian owned and operated exchange, we maintain robust internal controls. Director-level approval for Tier 5 ensures that our highest-volume accounts receive the oversight and personalised security they require.
FAQ
Can I request Tier 5 straight away? No. You'll need to complete each tier in order, up to Tier 4, before requesting Tier 5.
Is Tier 5 for businesses too? Tier 5 is designed for both high-net-worth investors and institutional clients. If you're opening an account for a business or super fund, start with How to Open Your Coinstash Company Account or How to Open Your Coinstash SMSF Account.
Can I discuss eligibility before applying? Yes — contact our team to discuss Tier 5 eligibility.
Need a hand? Our Brisbane-based support team is here to help — tap the chat icon in the app or on the website to get in touch.