Setting up a company account with Coinstash allows your business to trade and hold digital assets. The process involves creating an account, completing company verification, and ensuring all directors and major shareholders have verified their identity. This guide walks you through each step.
Before you start
Make sure you have the following ready before beginning:
ASIC company extract — download from the ASIC Connect registry or
Australian Company Number (ACN) — found on your ASIC company extract
Details of all company directors — full names and identification documents
Details of all shareholders with 25% or more ownership — full names and identification documents
⚠️ Important: All directors and shareholders with 25% or more ownership must have their own verified Coinstash account before the company account can be approved. Getting these done early is the best way to avoid delays.
Step 1: Create your account
Head to coinstash.com.au or open the Coinstash mobile app and select Create Account. In the mobile app, choose Company as your account type — see How to Create a Coinstash Account (Mobile App).
Enter your email address and a strong, unique password, then click Create Account.
Verify your email — enter the 6-digit code sent to your inbox.
Verify your mobile — provide your Australian mobile number and enter the SMS code.
Complete the short investor questionnaire (or select Skip for now).
Step 2: Submit your company details
Once your personal account is created, navigate to Verify Company from your account dashboard. You will be asked to provide:
Company name
ASIC company extract — download from the ASIC Connect registry or
Australian Company Number (ACN) — found on your ASIC company extract
Director details — full name, date of birth and residential address for each director
Shareholder details — full details for any shareholder holding 25% or more ownership
Step 3: Individual identity verification
All directors and 25%+ shareholders must complete individual identity verification (KYC). Each person will receive a verification link via email and SMS.
This is a standard identity check — government-issued photo ID and a selfie.
Each person must complete this on their own verified Coinstash account.
Verification is typically completed within minutes.
We need to verify everyone who controls or substantially owns the company because, as a registered Australian exchange, we're required to know who is behind every account. See Understanding Identity Verification (KYC).
Step 4: Our team reviews your application
Once all details and identity verifications are submitted, our Brisbane-based onboarding team will review your application.
Review time: Typically within 1 business day.
Same-day approval: Most company accounts are activated on the same day once all identity checks are complete.
You will be notified: We will let you know via email once your company account is approved and ready to use.
Step 5: Enable Two-Factor Authentication (recommended)
Before trading, we strongly recommend enabling Two-Factor Authentication (2FA) on your account. This adds an important layer of security to your company assets. See Securing Your Account with Two-Factor Authentication (2FA).
Once you're approved
Fund the account: Depositing AUD into Your Coinstash Company Account
Check your limits: What are Account Verification Tiers?
Troubleshooting
My application is taking longer than 1 business day. Check that every director and 25%+ shareholder has finished their own identity verification. Ask each person to check their email and SMS for their verification link.
One of our directors doesn't have a Coinstash account. They'll need to create and verify their own Coinstash account before the company account can be approved.
I don't have an ASIC extract. You can provide your Australian Company Number (ACN) instead.
Need help?
If you have questions about the documentation or the onboarding process, our team is happy to help.
Email: [email protected]
Chat: Use the Help button in the Coinstash app or website to speak with our team.
Need a hand? Our Brisbane-based support team is here to help — tap the chat icon in the app or on the website to get in touch.