You may have seen news that Binance, an overseas cryptocurrency exchange, was the target of a major hack last week. We know news like this can be unsettling, so here's what you need to know.
Coinstash was not affected
Coinstash is a separate, Australian exchange registered with AUSTRAC. Our systems, wallets and custody arrangements are independent of Binance.
How we protect your account and assets
We use custody infrastructure, undergo independent audits, and offer account protections including two-factor authentication, email verification and wallet address whitelisting.
Deposits and withdrawals
Coinstash deposits and withdrawals are operating as normal.
⚠️ Watch out for scams
Scammers often use news like this as a hook. Coinstash will never:
Contact you about Binance compensation, refunds or rewards.
Ask you to move your crypto to a "safe" or "secure" wallet.
Ask for your password, 2FA codes, setup key or recovery phrase.
If something feels off, stop and contact us through the app. Learn more about impersonation scams.
What you can do
Keep 2FA turned on and use a strong, unique password.
Whitelist the wallet addresses you send to.
If you'd like to hold some of your crypto in your own wallet, follow our crypto withdrawal guide: copy and paste the address, double-check the network, and consider sending a small test amount first.
Need a hand? Our Brisbane-based support team is available seven days a week. Tap the chat icon in the app or on the website to get in touch.