Safeguarding digital assets is more than a feature at Coinstash. It's a commitment built into every layer of the platform. This article explains how we protect your account, your assets and your information, and what you can do to add even more protection.
Protecting your account
From the moment you sign up, you're met with a secure experience designed to keep your account and transactions safe. Security layers include:
Multi-factor authentication: Add a second step to your login with a code from an authenticator app. See Securing Your Account with 2FA.
Biometric login options on supported devices.
Email verification for important account actions.
Other layers of defence that give you peace of mind every time you use the platform.
Advanced access controls
You can take an active role in managing risk on your account by:
Whitelisting wallet addresses, so crypto is only sent to addresses you trust. See How to Save Wallet Addresses.
Linking trusted accounts.
Tightening transaction permissions.
DeFi Connector
Coinstash extends its security measures into the DeFi ecosystem with its DeFi Connector. This feature lets you interact with on-chain DeFi tokens without sacrificing the security of the platform, striking a balance between ease of access and control.
Protecting platform assets
1:1 reserves: Every dollar and token our customers hold on the platform is backed 1:1 by reserves, so you always have access to your money.
Trusted custodians: Coinstash has partnered with trusted custodians such as Fireblocks and Ledger, using their infrastructure to minimise the risk of breaches or operational errors.
Regulation, audits and transparency
Registered with AUSTRAC: As a regulated entity, Coinstash follows Australian laws and is registered with AUSTRAC. See Is Coinstash a registered cryptocurrency exchange?
Independent audits: Coinstash undergoes regular third-party audits and submits financial reports to ASIC. See Financial Reports.
Audited account statements: Coinstash is currently the only Australian exchange that gives customers access to audited account statements. Learn more in Are the Account Statements audited?
Real human support
Real human support is never far away. Our dedicated team is available seven days a week through live chat, so you're never left to sort out issues on your own.
⚠️ What you can do
Turn on 2FA and use a strong, unique password.
Never share your password, 2FA codes or setup key. Coinstash staff will never ask for them, or ask you to move your crypto. Learn about impersonation scams.
If your device is lost or stolen, follow Account Protection in Case of Device Theft.
For the full list of security measures, visit our security page.
Need a hand? Our Brisbane-based support team is here to help — tap the chat icon in the app or on the website to get in touch.