English
Chinese
Go to website
Back
Articles on:
Getting started
The most useful information to help you get started with Coinstash!
Website Terms and Conditions
Website Terms and Conditions of Use About the Website Welcome to www.coinstash.com.au, www.coinstash.io, www.twmt.com.au, any sub-domains and any associated web-based and mobile applications, including APIs (the 'Website'). The Website provides digital currency exchange services (the 'Services'). The Website is operated by TWMT PTY LTD (ABN 76 621 581 584) (“TWMT”). Access to and use of the Website, or any of its associated Products or Services, is provided by TWMT. Please read these te
Very popular
Privacy Policy
Privacy Policy We respect your privacy TWMT Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR). "Personal information" is information we hold which is identifiable as being a
Very popular
How do I log into Coinstash?
Logging into Coinstash When you have entered coinstash.com.au into your browser, click on 'log in'. If you are on a mobile device, click on the three horizontal lines in the top right corner to begin logging in: Tap “Login” from the blue drop-down at the top of the page.  The Dashboard option essentially acts as your homepage (Main Menu). You can also refresh this home page by tapping the blue Coinstash logo at the top left of the homepage screen. My Accounts  On the main menu (home screen), you will see the far-left screen. If you scroll down a bit, you will see the screen on the next page. This symbol provides you with a range of options to choose from. These options are displayed on the image on the right. We will go into each section in more det
Few readers
What do I do if I need help on Coinstash?
Additional Assistance If you have any comments or questions, feel free to contact us. You can contact us via our email at admin@coinstash.com.au. Alternatively, you can talk to us through our Online Customer Support Service. To do this, go to the Main Menu and do the following: (1) Here on the main page you will notice this blue circle with the white speech bubble in the middle of it. If you click on t
Few readers
Information Requests
Coinstash is a fully registered digital currency exchange provider with AUSTRAC. Under law, Coinstash is required to provide information to a range of government agencies when requested. The government agencies may request customer information for various reasons, including combating financial crime, protecting Commonwealth / State revenue and safeguarding national security. Under Australian law, a request can be made by the form of warrant or court orders. However, there may be other ways i
Few readers
Website Disclaimer
Disclaimer Risk warning: Digital currencies are considered a speculative investment so please invest carefully and pay attention to risks. As a digital currency trading platform, Coinstash selects high-quality currencies for you, but does not constitute guarantees, compensations and other liabilities for investment behaviour. We recommend that you understand the risks that may be involved before making a trading decision. Please consider your personal goals, needs and financial situatio
Few readers
How do I turn on 2FA?
What is 2FA Two-factor authentication (2FA) is a method to make your account even more secure. This is done in conjunction with the mobile app 'Google Authenticator', which upon turning on the 2FA allows the you to have another wall of protection for your account. It does this by requiring you to enter in a six-digit code before signing into your account. This code can only be found on the Google Authenticator app located on your mobile device. This six digit code refreshes every 30 seconds en
Few readers
