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What is STASH Back?

How STASH Back works, the STASH Back rate for each Membership level, how to switch between STASH Back and Fee Discounts, and where to see what you've earned.

STASH Back is a reward you can choose to receive from your trading activities on Coinstash. This article explains how it works, what rate you earn at each Membership level, and how to turn it on or off.

When STASH Back is enabled, you earn STASH Points on trades based on your Membership level and trading volume, while the standard trade fee percentage applies (with no discount). Learn more about STASH Points.

To put it simply, you always pay the standard trade fee if you choose the STASH Back rewards. STASH Back rewards you with STASH Points, and the higher your Membership level, the more STASH Points you earn.

STASH Back is optional — if you prefer to receive instant lower trade fees, you can continue using Fee Discounts instead.


STASH Back or Fee Discounts: which is right for me?

  • Fee Discounts (default): You pay a lower trade fee straight away, based on your Membership level. You don't earn STASH Points on trades. See What is the Trade Fee?

  • STASH Back: You pay the standard trade fee and earn STASH Points instead, which you can redeem in Coinstash Rewards.

You can switch between them at any time, so you can try one and change your mind later.


How STASH Back Works

When you make an eligible trade with STASH Back enabled:

  1. You pay the standard trade fee for your membership level.

  2. You receive STASH Points based on the AUD amount traded and your membership level's corresponding STASH Back rate.

Before you confirm a buy, sell or swap, you'll be shown how much STASH you'll earn from the trade. Points you earned will appear in the Rewards section.

You can switch between Fee Discounts and STASH Back anytime.


STASH Back Rates by Membership Level

These rates determine how many STASH Points you earn from trading:

Membership Level

STASH Back Rate

Starter

5%

Bronze

15%

Silver

35%

Gold

50%

Platinum

65%

Diamond

75%

Black

90%

Nova

100%

The above rates represent how many STASH points you will receive, calculated as a percentage of the standard trade fee (determined at the standard rate) for your trade.

Not sure what level you're on? See How is my Membership level calculated?


How to Enable or Disable STASH Back

💻 Desktop Website

  1. Log in and go to your Dashboard.

  2. Open Memberships.

  3. Select Reward Preference and choose STASH Back or Fee Discounts.

📱 Mobile App

  1. Open the Profile Menu.

  2. Tap Memberships.

  3. Tap Reward Preference and choose STASH Back or Fee Discounts.

You can switch between:

  • Fee Discounts (default), or

  • STASH Back (STASH Points)

Your selection only applies to future trades — it does not change past rewards or fees.


What Can I Do With STASH Back?

STASH Back rewards you with STASH Points, which can be redeemed for:

  • Eligible digital assets (STASH Convert);

  • Wheel spins;

  • Lucky Draws;

  • Mystery Boxes; and

  • Coinstash merchandise.

Redemption options may vary depending on the promotions made available by Coinstash from time to time. See How do I redeem STASH Points?


Where Can I See My STASH Back Rewards?

You can view your STASH Back history in your transaction history.

STASH Back rewards are instantly added to your STASH Point balance. On the desktop Rewards page, the Trade Rewards card shows the STASH you've earned through STASH Back this month.


⚠️ Important Notes

  • STASH Back is optional — switching back to Fee Discounts is allowed anytime.

  • Past trades are not affected when you change your reward preference.

  • STASH Points expire after 6 months of no eligible earning or redemption activity (noting earning STASH by maintaining balance in your account is not counted as an eligible earning activity).

  • STASH Back only applies to trades.

  • STASH Points cannot be transferred between accounts.


Troubleshooting

I didn't get any STASH for my last trade. Check that STASH Back was selected before you placed the trade. Your preference only applies to future trades, so earlier trades made with Fee Discounts won't earn STASH.

I switched to STASH Back and my fee went up. That's expected. With STASH Back you pay the standard trade fee and receive STASH Points instead of a fee discount.

My STASH Back rate changed. Your rate follows your Membership level, which is reviewed at the start of each calendar month. See What are Coinstash Memberships?

Need a hand? Our Brisbane-based support team is here to help — tap the chat icon in the app or on the website to get in touch.

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