Your Coinstash Membership level is calculated based on your activity during the previous calendar month. This article explains exactly what's measured, the thresholds for each level, and where to check your progress.
At the start of each calendar month, a review of your account is conducted automatically. The review will focus on your account's trading volume and average balance for the past month, which will determine the membership level that applies to your account for the new month. You don't need to do anything.
How Membership Levels Are Assigned
Membership levels are determined using two criteria:
a) Monthly Trading Volume (Progress & Retain)
This is the total AUD value of trades executed during the previous calendar month.
Trading volume is the only way to move up to a higher membership level.
All levels use trading volume for progression.
Silver level and below also only refer to the trading volume for retaining the membership level.
b) Monthly Average Balance (Retain Only, Gold and above)
For Gold level and above, you can also retain your membership level by maintaining an average qualifying portfolio balance for the previous month.
Monthly average balance cannot upgrade your level.
It only helps you keep your current level if your trading volume for the previous month does not meet the required trading volume amount for that level.
Membership Criteria
The table below shows the trading volume required to progress and the average balance required to retain levels from Gold level and above:
Membership | Monthly Trading Volume (Progress / Retain) | Monthly Average Balance (Retain Only) |
Starter | $0 | N/A |
Bronze | $5,000 | N/A |
Silver | $10,000 | N/A |
Gold | $25,000 | $50,000 |
Platinum | $100,000 | $500,000 |
Diamond | $500,000 | $1,000,000 |
Black | $1,250,000 | $2,000,000 |
Nova | $2,500,000 | $5,000,000 |
To see the trade fee and STASH Back rate for each level, see What are Coinstash Memberships?
Examples
Example 1: Moving Up a Level
If you trade $10,000 within a calendar month, you will qualify for Silver for the following month.
Example 2: Retaining a Level (Gold+)
If you are currently on Gold, but your monthly trading volume is only $15,000, you can remain on Gold if your account's average balance for the month is $50,000 or higher.
Example 3: Dropping a Level
If you are currently on Platinum, but in the previous month you did not meet:
$100,000 trading volume, and
$500,000 average balance,
you will move to the level you do qualify for in the following month, depending on your account's trading volume and/or average balance for the previous month.
When does the Review Happen?
Memberships are reviewed at the start of each calendar month, using your data from the previous month.
December activity → applies to January
January activity → applies to February
And so on
Your updated membership level is active until the next monthly review.
What Counts Toward Trading Volume?
Trading volume includes:
Buy trades
Sell trades
Swap trades
Bundle trades
Auto-buy trades
Where Can I See My Monthly Stats?
You can view your:
Trading volume
Average balance
Current membership level
Next review date
in the Memberships page:
📱 Mobile: Profile Menu → Memberships
💻 Web: 👉 Memberships
FAQ
I hit the trading target mid-month. Why hasn't my level changed? Levels only change at the monthly review. Your new level will apply from the start of next month.
I hold a large balance but I'm only on Silver. Why? Average balance can only help you keep a level of Gold or above. To move up, you need to meet the trading volume target.
My level dropped. In the previous month you didn't meet the trading volume (or, for Gold and above, the average balance) for your level. You'll be placed on the level you did qualify for.
Want tips on moving up? See Coinstash Memberships: How to Level Up.
Need a hand? Our Brisbane-based support team is here to help — tap the chat icon in the app or on the website to get in touch.