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How do I Change my Email Address?

How to update the email address on your Coinstash account in the mobile app or on the website, and what to do if you've lost access to your old email.

This guide shows you how to update the email address linked to your Coinstash account, using either the mobile app or the desktop website. It also explains what to do if you no longer have access to your old email address.

Before you start

  • Have access to your new email inbox. We'll send a verification email to your new address, and the change isn't complete until you follow the link in it.

  • Use an email address only you can access. Your email is used to log in, reset your password and receive important account notices, so avoid shared or work addresses you might lose access to.

đŸ“± Mobile App

  1. Open the Coinstash app and log in.

  2. Tap the Profile icon (top right).

    Profile icon in the top right of the Coinstash mobile app

  3. Tap My Account.

    My Account option in the profile menu

  4. Tap Edit Profile.

    Edit Profile button on the My Account screen

  5. Enter your new email address and confirm.

    Email field on the Edit Profile screen

  6. Check your new inbox for a verification email and follow the link to complete the change.

đŸ’» Desktop Website

  1. Log in to your Coinstash account at coinstash.com.au.

  2. Click your profile avatar (top right corner, next to your name).

  3. Click Account Settings from the dropdown menu.

  4. Under the Personalisation section, find the Email field.

    Email field in the Personalisation section of Account Settings on the Coinstash website

  5. Enter your new email address.

  6. Click Update Details to save.

  7. Check your new inbox for a verification email and follow the link to complete the change.

⚠ Lost access to your old email?

If you've lost access to your old email address and your Coinstash password, please contact our customer support team for assistance.

Alternatively, you can send an email from your new email address to the Coinstash compliance team at [email protected], explaining your situation and requesting the change. Include:

  • Your full name

  • The old email address on the account

  • The new email address you'd like to use

Wait for confirmation or further guidance from the team before the change takes effect. Your email address controls access to your account, so these requests are handled carefully to protect you from someone else taking over your account.

Troubleshooting

I didn't receive the verification email. Check your spam or junk folder, and make sure you entered the new address correctly. If it still hasn't arrived, contact our support team.

My email still shows the old address. The change only takes effect once you've followed the link in the verification email sent to your new address.

I got an email about a change I didn't make. Contact our support team straight away and consider changing your password. See Account Protection in Case of Device Theft and Securing Your Account with Two-Factor Authentication (2FA).

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Need a hand? Our Brisbane-based support team is here to help — tap the chat icon in the app or on the website to get in touch.

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