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Articles on:Frequently Asked Questions
Quick answers to common Coinstash questions about accounts, deposits, withdrawals, fees and security.

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  • Getting Started
  • Promotions
  • Deposits & Withdrawals
  • Trading
  • Fees
  • Cryptocurrencies
  • Rewards and StashPoints (STASH)
  • Shareholder Resources
  • Frequently Asked Questions
  • How do I export my transaction history?
    Export your full Coinstash transaction history to CSV for tax or accounting—step-by-step guide.Popular
  • How do I refer a friend and receive $10.00 free?
    Refer a friend and earn up to 1,000 STASH—share your link, friend deposits and both get rewarded.Some readers
  • How do I turn off email notifications?
    Turn off specific Coinstash email notifications—manage preferences in-app or through account settings.Few readers
  • How do I upload my CSVs to CryptoTaxCalculator?
    Export and import Coinstash CSVs into CryptoTaxCalculator—formatting, upload and reconciliation.Few readers
  • How do I Swap Crypto to Crypto?
    Swap one cryptocurrency for another instantly on Coinstash—rate preview, fees and confirmation.Few readers
  • How do I upload my CSVs to Koinly?
    Export Coinstash data to Koinly for tax reporting—download CSVs, map fields and import.Few readers
  • What is a Wallet?
    Crypto wallet basics—definitions, types and how Coinstash protects and manages user addresses.Few readers
  • What are Conditional Orders?
    Conditional orders explained—take-profit, stop-loss and advanced triggers on Coinstash.Few readers
  • What is a Buy Limit Order?
    Buy-limit orders explained—how they work on Coinstash and when to use them to lock in prices.Few readers
  • What is a Take Profit Order?
    Take-profit orders explained—lock in gains automatically when your target price hits on Coinstash.Few readers
  • How do I use the Coinstash API?
    Connect to the Coinstash API—generate keys, set permissions and pull market or account data.Few readers
  • What is a Stop Loss Order?
    Stop-loss orders explained—automatically limit downside risk when markets move against you on Coinstash.Few readers
  • What is a Buy Stop Order?
    Buy-stop orders explained—how they differ from limits and when to use them on Coinstash.Few readers
  • How do I upload my CSV files to crypto tax platforms?
    Upload Coinstash CSV files to popular crypto tax platforms—download, map fields and import.Few readers
  • Account Protection in Case of Device Theft
    Protect your Coinstash account if your device is lost—remote logout, password reset and 2FA advice.Few readers
  • How do I upload my CSVs to Syla?
    Import Coinstash CSV data into Syla—download, upload and categorise your transactions.Few readers
  • How to Zoom Out on Coinstash Website for Optimal Viewing?
    Adjust browser zoom for optimal viewing on the Coinstash website—step-by-step instructions.Few readers
  • Are the Account Statements audited?
    Learn about the audit process applied to Coinstash account statements and how data integrity is ensured.Few readers
  • What are Account Verification Tiers?
    Overview of Coinstash verification tiers—limits, required documents and benefits at each level.Few readers
  • Troubleshooting Login Capcha
    Fix common CAPTCHA or login issues on Coinstash—browser settings, cache clearing and support steps.Few readers
  • How do I Upgrade My Account to Tier 2? (Desktop Website)
    Upgrade to Tier 2 on desktop—add ID documents and complete selfie verification.Few readers
  • How do I Upgrade My Account to Tier 2? (Mobile Website)
    Upgrade to Tier 2 via mobile website—add government ID to unlock larger daily limits.Few readers
  • How do I Upgrade My Account to Tier 2? (Mobile App)
    Raise limits to Tier 2 in the Coinstash mobile app—verify ID and selfie for higher daily caps.Few readers
  • How do I Upgrade My Account to Tier 3? (Desktop Website)
    Upgrade to Tier 3 on desktop—upload additional KYC docs and increase account limits.Few readers
  • How do I Upgrade My Account to Tier 3? (Mobile App)
    Upgrade to Tier 3 on the mobile app—additional ID checks and higher daily deposit limits.Few readers
  • How do I Upgrade My Account to Tier 4? (Desktop Website)
    Reach Tier 4 on desktop—submit additional proof-of-address and increase transaction limits.Few readers
  • How do I Upgrade My Account to Tier 4? (Mobile Website)
    Raise your limits by upgrading to Tier 4 via the mobile website—verification document checklist.Few readers
  • How do I Upgrade My Account to Tier 4? (Mobile App)
    Upgrade to Tier 4 in the Coinstash mobile app—document upload, selfie check and increased limits.Few readers
  • How do I Upgrade My Account to Tier 5? (Mobile Website)
    Upgrade to Tier 5 via mobile website—provide proof-of-funds and unlock maximum limits.Few readers
  • How do I Upgrade My Account to Tier 3? (Mobile Website)
    Upgrade to Tier 3 using the mobile site—upload ID, selfie and proof-of-address.Few readers
  • How do I Upgrade My Account to Tier 5? (Desktop Website)
    Move to Tier 5 on desktop for the highest transaction limits—proof of funds and enhanced KYC.Few readers
  • How do I Downgrade My Account Tier to Lower My Daily Limits?
    Downgrade your Coinstash account tier if you need lower daily limits—steps and confirmation.Few readers
  • How do I Upgrade My Account to Tier 5? (Mobile App)
    Upgrade to Tier 5 in the mobile app—provide financial statements and unlock highest limits.Few readers

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