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Articles on:Frequently Asked Questions
Quick answers to common Coinstash questions about accounts, deposits, withdrawals, fees and security.

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  • Frequently Asked Questions
  • How do I Upload my CSV File to CryptoTaxCalculator?
    Export and import Coinstash CSVs into CryptoTaxCalculator—formatting, upload and reconciliation.Some readers
  • How do I turn off email notifications?
    Turn off specific Coinstash email notifications—manage preferences in-app or through account settings.Some readers
  • How do I Swap Crypto to Crypto?
    Swap one cryptocurrency for another instantly on Coinstash—rate preview, fees and confirmation.Some readers
  • How do I Upload my CSV File to Koinly?
    Export Coinstash data to Koinly for tax reporting—download CSVs, map fields and import.Some readers
  • How do I use the Coinstash API?
    Connect to the Coinstash API—generate keys, set permissions and pull market or account data.Few readers
  • What is a Wallet?
    Crypto wallet basics—definitions, types and how Coinstash protects and manages user addresses.Few readers
  • What are Conditional Orders?
    Conditional orders explained—take-profit, stop-loss and advanced triggers on Coinstash.Few readers
  • What is a Buy Limit Order?
    Buy-limit orders explained—how they work on Coinstash and when to use them to lock in prices.Few readers
  • What is a Take Profit Order?
    Take-profit orders explained—lock in gains automatically when your target price hits on Coinstash.Few readers
  • What is a Stop Loss Order?
    Stop-loss orders explained—automatically limit downside risk when markets move against you on Coinstash.Few readers
  • What is a Buy Stop Order?
    Buy-stop orders explained—how they differ from limits and when to use them on Coinstash.Few readers
  • How do I Upload my CSV files to Crypto Tax Platforms?
    Upload Coinstash CSV files to popular crypto tax platforms—download, map fields and import.Few readers
  • Account Protection in Case of Device Theft
    Protect your Coinstash account if your device is lost—remote logout, password reset and 2FA advice.Few readers
  • How do I Upload my CSV File to Syla?
    Import Coinstash CSV data into Syla—download, upload and categorise your transactions.Few readers
  • How to Zoom Out on Coinstash Website for Optimal Viewing?
    Adjust browser zoom for optimal viewing on the Coinstash website—step-by-step instructions.Few readers
  • Are the Account Statements audited?
    Learn about the audit process applied to Coinstash account statements and how data integrity is ensured.Few readers
  • What are Account Verification Tiers?
    Overview of Coinstash verification tiers—limits, required documents and benefits at each level.Few readers
  • Troubleshooting Login Capcha
    Fix common CAPTCHA or login issues on Coinstash—browser settings, cache clearing and support steps.Few readers
  • How do I Upgrade My Account to Tier 2? (Desktop Website)
    Upgrade to Tier 2 on desktop—add ID documents and complete selfie verification.Few readers
  • How do I Upgrade My Account to Tier 2? (Mobile Website)
    Upgrade to Tier 2 via mobile website—add government ID to unlock larger daily limits.Few readers
  • How do I Upgrade My Account to Tier 2? (Mobile App)
    Raise limits to Tier 2 in the Coinstash mobile app—verify ID and selfie for higher daily caps.Few readers
  • How do I Upgrade My Account to Tier 3? (Desktop Website)
    Upgrade to Tier 3 on desktop—upload additional KYC docs and increase account limits.Few readers
  • How do I Upgrade My Account to Tier 3? (Mobile App)
    Upgrade to Tier 3 on the mobile app—additional ID checks and higher daily deposit limits.Few readers
  • How do I Downgrade My Account Tier to Lower My Daily Limits?
    Downgrade your Coinstash account tier if you need lower daily limits—steps and confirmation.Few readers
  • How do I Upgrade My Account to Tier 4? (Mobile App)
    Upgrade to Tier 4 in the Coinstash mobile app—document upload, selfie check and increased limits.Few readers
  • How do I Upgrade My Account to Tier 3? (Mobile Website)
    Upgrade to Tier 3 using the mobile site—upload ID, selfie and proof-of-address.Few readers
  • How do I Upgrade My Account to Tier 5? (Desktop Website)
    Move to Tier 5 on desktop for the highest transaction limits—proof of funds and enhanced KYC.Few readers
  • How do I Upgrade My Account to Tier 4? (Desktop Website)
    Reach Tier 4 on desktop—submit additional proof-of-address and increase transaction limits.Few readers
  • How do I Upgrade My Account to Tier 4? (Mobile Website)
    Raise your limits by upgrading to Tier 4 via the mobile website—verification document checklist.Few readers
  • How do I Upgrade My Account to Tier 5? (Mobile Website)
    Upgrade to Tier 5 via mobile website—provide proof-of-funds and unlock maximum limits.Few readers
  • How do I Upgrade My Account to Tier 5? (Mobile App)
    Upgrade to Tier 5 in the mobile app—provide financial statements and unlock highest limits.Few readers
  • How do I Refer a Friend and Earn $10 in BTC? (Desktop Website)
    How do I Refer a Friend and Earn $10 in BTC? (Desktop Website) Refer a friend to Coinstash and we'll give you both $10 in BTC, for free! You'll also earn 10% commission on their trading fees. How to Refer a Friend: Click on "Free BTC". (https://storage.crisp.chat/users/hFew readers
  • How do I Export My Transaction History as a CSV File? (Desktop Website)
    How do I Export My Transaction History as a CSV File? (Desktop Website) How to Export Your Transaction History: Click on "Transactions" on the PortfolFew readers
  • How do I Export My Transaction History as a CSV File? (Mobile Website)
    How do I Export My Transaction History as a CSV File? (Mobile Website) How to Export Your Transaction History: Click on "Transactions" on the PortfFew readers
  • How do I Troubleshoot 2FA Issues?
    How do I Troubleshoot 2FA Issues? 2FA stands for Two-Factor Authentication. It's a security process that requires users to provide two different passcodes to access an account or system. The goal is to add an extra layer of protection beyond just a password. This helpdesk article outlines some common 2FA issues and offers troubleshooting steps to help you resolve them. Why am I seeing a "missing or invalid code" error? There are a few reasons why you might be seeing this error message.Few readers
  • How do I Refer a Friend and Earn $10 in BTC? (Mobile App)
    How do I Refer a Friend and Earn $10 in BTC? (Mobile App) Refer a friend to Coinstash and we'll give you both $10 in BTC, for free! You'll also earn 10% commission on their trading fees. How to Refer a Friend: Click on your profile image in the top right hand corneFew readers
  • What does "Withdraw Limit Exhausted" mean?
    What does "Withdraw Limit Exhausted" mean? Coinstash sets daily deposit and withdrawal limits that are based on your account verification level. Users with higher verification levels benefit from increased transaction limits. To learn more about the different Account Verification Tiers, please click here. If you see the error message "Withdraw Limit Exhausted", this simply means that you are trying toFew readers
  • How do I Reset my Password?
    How do I Reset my Password? To reset your Coinstash password, please click here. You'll then be prompted to enter your email address, and a password reset link will be sent to your inbox. (https://storage.crisp.chat/users/helpdesk/website/-/8/d/9/3/8d93d1e5b3495800/imagebeajcu.png =1000x463)Few readers
  • How do I Switch Between Coinstash Accounts? (Mobile Website)
    How do I Switch Between Coinstash Accounts? (Mobile Website)Few readers
  • What does activating a XLM Wallet mean?
    What does activating a XLM Wallet mean? XLM wallets need to be activated before XLM can be sent to the wallet. An amount of 1 XLM (depending on the wallet provider) needs to be sent to the wallet to activate it. This is known as the reserved amount and is locked. If a small test amount of XLM is sent to a wallet address that hasn’t been activated, the crypto withdrawal will fail.Few readers
  • How do I Grant Third Party Authority?
    How do I Grant Third Party Authority? Third Party Authority refers to authorising an external individual or organisation to act on someone else's behalf in specific matters. If you wish to grant another person access to your account or permission to transact on your behalf, Coinstash requires a completed Third Party Authority form. To download the Third Party Authority form, please click here (https://www.dropbox.com/scl/fi/hqf9v4jpee5kxvxhcf2sg/Giving-third-party-authority-01.pdf?rlkey=Few readers
  • How do I Upload a File in the Customer Support Chat? (Desktop Website)
    How do I Upload a File in the Customer Support Chat? (Desktop Website) How to Upload a File in the Customer Support Chat: Start a customer suppoFew readers
  • What does activating a XRP Wallet mean?
    What does activating a XRP Wallet mean? XRP wallets need to be activated before XRP can be sent to the wallet. An amount of 10-20 XRP (depending on the wallet provider) needs to be sent to the wallet to activate it. This is known as the reserved amount and is locked. If a small test amount of XRP is sent to a wallet address that hasn’t been activated, the crypto withdrawal will fail.Few readers
  • How do I Change my Display Name? (Mobile App)
    How do I Change my Display Name? (Mobile App) How to ChangFew readers
  • How do I Upload a File in the Customer Support Chat? (Mobile Website)
    How do I Upload a File in the Customer Support Chat? (Mobile Website) How to Upload a File in the Customer Support Chat: Start a customer supFew readers
  • How do I Switch Between Coinstash Accounts? (Mobile App)
    How do I Switch Between Coinstash Accounts? (Mobile App)Few readers
  • How do I Change my Email Address? (Mobile Website)
    How do I Change my Email Address? (Mobile Website) How to ChaFew readers
  • How do I Change my Password? (Mobile App)
    How do I Change my Password? (Mobile App) How to Change your Password:Few readers
  • How do I Change my Display Name? (Desktop Website)
    How do I Change my Display Name? (Desktop Website) How to Change youFew readers
  • How do I Switch Between Coinstash Accounts? (Desktop Website)
    How do I Switch Between Coinstash Accounts? (Desktop Website)Few readers
  • How do I Change my Password? (Desktop Website)
    How do I Change my Password? (Desktop Website) How to Change your Password: CliFew readers
  • How do I Change my Email Address? (Mobile App)
    How do I Change my Email Address? (Mobile App) How tFew readers
  • How do I Change my Email Address? (Desktop Website)
    How do I Change my Email Address? (Desktop Website) How to ChanFew readers
  • How do I Change my Password? (Mobile Website)
    How do I Change my Password? (Mobile Website) How to Change your Password: ClFew readers
  • How do I Change my Display Name? (Mobile Website)
    How do I Change my Display Name? (Mobile Website) How to Change yoFew readers

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