I'm having trouble logging in due to CAPCHA

If you're encountering an issue with CAPCHA when trying to log in, there are a few common solutions that may help.

Ensure you're not using a VPN when logging in

To protect our Australian customers from malicious attacks, we reject traffic from Virtual Private Networks (VPN) that allow users to alter their geographical location.

If you're a VPN user, you'll need to disable your VPN when logging into Coinstash..

"Shields Down" for Brave Browser Users

Brave browser is great for blocking unwanted cookies... but unfortunately it interferes with the CAPCHA experience and may cause you issues when attempting to log in.

If you're using Brave and you encounter issues when trying to log in, you can temporarily set "Shields Down" for coinstash.com.au to get past this step. Once you're past the authentication step, feel free to re-enable "Shields Up" for coinstash.com.au if this is your preference.



Reset Cookies and refresh the page

If you've tried previous steps and you're still having issues, you can try clearing your browser cookies for Coinstash.com.au and refreshing the login page.

Reach out to our friendly staff at Helpdesk

If none of the above has worked and you're still experiencing issues, please reach out to our friendly staff. It's as easy as clicking the "Helpdesk" button in the bottom-right corner of the login page.

Updated on: 04/12/2024