Articles on: Frequently Asked Questions

Account Protection in Case of Device Theft

We understand that account security is of utmost importance to you. In the unfortunate event that your device gets stolen, we have put together some essential steps to help you protect your Coinstash account:

Change Password: As soon as you realize your device is missing, log in to your Coinstash account from another trusted device and change your password immediately. This will prevent unauthorized access to your account.

Enable Two-Factor Authentication (2FA): If you haven't already, enable 2FA for an additional layer of security. With 2FA, even if someone has your password, they won't be able to access your account without the secondary authentication method (e.g., authenticator app or SMS code).

Revoke All Sessions: Once you change your password, utilize the "Revoke all sessions" feature in your account settings. This will log out all active sessions on your stolen device, ensuring that unauthorized users lose access to your account.

Contact Support: Reach out to our customer support team immediately and inform them about the situation. They can take appropriate measures to safeguard your account and provide further guidance.

Monitor Account Activity: Regularly check your account activity for any suspicious login attempts or unauthorized transactions. If you notice anything unusual, report it to our support team promptly.

Remote Device Wiping: If your stolen device contains sensitive information or access to other accounts, consider using a device tracking and remote wiping service to protect your data.

Stay Vigilant: Be cautious of phishing attempts or suspicious messages requesting personal information. Always verify the authenticity of communication related to your Coinstash account.

Remember, the security of your account is a shared responsibility. By following these steps and practicing good cybersecurity habits, you can help ensure the safety of your Coinstash account even in challenging situations.

Updated on: 04/08/2023

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