Sometimes our support team will ask you to send a document or screenshot, such as a bank statement, a transaction receipt or a screenshot of an error. This guide shows you how to attach a file in the customer support chat on the Coinstash desktop website.
Before you start
Use the website. Uploading a file in the customer support chat isn't available through the mobile app, so use the Coinstash website on a computer.
Have your file ready. Save the document or screenshot somewhere easy to find on your computer, such as your Desktop or Downloads folder.
đť How to upload a file in the customer support chat
Start a customer support chat by clicking the chat icon in the bottom right-hand corner of the screen.
Inside the chat window, click the paperclip icon.
Select the file you want to upload, then click Open.
Your file will be attached to the conversation so our team can review it. Add a short message explaining what the file is, so we can help you faster.
â ď¸ Important
Never send your password, 2FA codes, API secret or wallet recovery phrase in a chat or file. Coinstash staff will never ask for these.
Only share documents in the official Coinstash chat, opened from within the Coinstash app or website. Be wary of anyone contacting you through social media or messaging apps asking for documents. Learn how to spot a scam.
Troubleshooting
I can't see the paperclip icon. Make sure you're using the Coinstash website rather than the mobile app. If you're on a computer and still can't see it, try refreshing the page or using a different browser.
My file won't upload. Check the file isn't open in another program, then try again. Screenshots and PDFs usually upload most reliably.
I can only use my phone. Let our team know in the chat and we'll suggest another way to get the document to us.
Need a hand? Our Brisbane-based support team is here to help â tap the chat icon in the app or on the website to get in touch.