Your Membership level is your key to better rates and bigger rewards. Whether you are a Starter or a Nova member, your level is reviewed and updated on the first day of every calendar month based on your activity from the month prior. This guide shows how to move up, how to hold your level, and how to track your progress.
Before you start
Every verified Coinstash user is automatically a member. There's nothing to sign up for.
Higher levels mean a lower trade fee (or a higher STASH Back rate if you've chosen STASH Back). See What are Coinstash Memberships?
1. How to Upgrade Your Level
Upgrading is purely performance-based. To move to a higher tier, you simply need to reach the Monthly Trading Volume target for that level.
Membership Level | Monthly Trading Volume Required (AUD) |
Starter | $0 |
Bronze | $5,000 |
Silver | $10,000 |
Gold | $25,000 |
Platinum | $100,000 |
Diamond | $500,000 |
Black | $1,250,000 |
Nova | $2,500,000 |
Example: If you trade a total of $30,000 in January, you will be automatically upgraded to Gold on February 1st.
2. How to Retain Your Current Level
Once you've reached a level, you can keep it for the following month by meeting one of two criteria:
Starter, Bronze, & Silver: You must continue to meet the Trading Volume requirement to stay at these levels.
Gold & Above: You have more flexibility. You can keep your level by meeting either the Trading Volume target OR the Average Balance target.
Average Balance Targets (Retain Only)
Level | Monthly Average Balance (AUD) |
Gold | $50,000 |
Platinum | $500,000 |
Diamond | $1,000,000 |
Black | $2,000,000 |
Nova | $5,000,000 |
Example: If you are Platinum but only trade $40,000 this month (missing the $100k trade target), you will still stay Platinum if your average account balance for the month was $500,000.
Average balance is the daily average AUD value of your fiat and digital asset holdings on the platform during the month. It can help you keep a level, but it can't move you up.
3. What Counts Toward Your Volume?
Every time you interact with the market, it counts! We include:
Buy, Sell, and Swap trades.
Bundle purchases.
Auto-buy (Recurring) trades.
4. How to Track Your Progress
š± Mobile App: Open the Profile Menu and tap Memberships.
š» Desktop Website: Go to the Memberships page.
You'll see your trading volume, average balance, current level and next review date.
š” Pro Tips for Members
Check Your Progress: You don't have to guess. View your current month's progress anytime in the app under Profile Menu > Memberships.
No Mid-Month Expiry: Once your level is set on the 1st of the month, you keep those benefits for the entire month.
The Power of Holding: For higher tiers, simply keeping your assets on Coinstash acts as a "safety net" to ensure you don't lose your status during quiet trading months.
FAQ
I reached the target today. When do I move up? On the 1st of next month, when the monthly review runs.
Does depositing more AUD help me level up? Not on its own. Only trading volume moves you up. For Gold and above, a higher average balance can help you keep your level.
For the full rules, see How is my Membership level calculated?
Need a hand? Our Brisbane-based support team is here to help ā tap the chat icon in the app or on the website to get in touch.