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Why am I being asked for additional verification when withdrawing crypto?

Explains why Coinstash requires extra verification details for crypto withdrawals under the Travel Rule (effective 1 July 2026).

Short answer

From 1 July 2026, Australian law requires all regulated crypto exchanges, including Coinstash, to collect information about who is sending and receiving crypto. This is called the Travel Rule, and it applies to withdrawals of any size.

Why this is happening

The Travel Rule is part of Australia's updated Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) laws, overseen by AUSTRAC. Banks have had similar requirements for years. Now crypto exchanges must follow the same rules.

What you will be asked for

When you withdraw crypto, you may need to confirm:

  • Whether you are sending to yourself or someone else

  • If sending to someone else: whether they are an individual or a company/trust

  • The recipient's name and relevant details

  • A short declaration that the information is true and correct

Will this delay my withdrawal?

Your crypto is not sent on-chain until these checks are complete. Most withdrawals still process quickly, but if details are missing or incorrect, your transfer may be delayed while we follow up. Double-check everything before confirming.

Does this apply to small amounts?

Yes. There is no minimum amount. The Travel Rule can apply to transfers of any size.

Does this affect trading?

No. Buying, selling, and holding crypto on Coinstash works exactly as before. These checks only apply when crypto moves between platforms or wallets.

Need more detail?

See our full guide: Understanding the Travel Rule

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