Question 1

Privacy Policy

Accepted Answer

Privacy Policy

We respect your privacy

TWMT Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.
We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).
"Personal information" is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
You may contact us in writing at 149 Wickham Terrace, Spring Hill, Queensland, 4000 for further information about this Privacy Policy.

What personal information is collected

TWMT Pty Ltd will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.
You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.
We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, pro

Question 2

Website Terms and Conditions

Accepted Answer

Website and Platform Terms and Conditions

Q: Privacy Policy

Privacy Policy <ol> <li>We respect your privacy</li> </ol> <ul> <li>TWMT Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.</li> <li>We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).</li> <li>"Personal information" is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.</li> <li>You may contact us in writing at 149 Wickham Terrace, Spring Hill, Queensland, 4000 for further information about this Privacy Policy.</li> </ul> <ol> <li>What personal information is collected</li> </ol> <ul> <li>TWMT Pty Ltd will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.</li> <li>You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.</li> <li>We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, pro</li> </ul>

Q: Website Terms and Conditions

<h1 id="websiteandplatformtermsandconditions">Website and Platform Terms and Conditions</h1> 1. About the Website Welcome to <a href="https://coinstash.com.au">www.coinstash.com.au</a>, <a href="https://coinstash.io">www.coinstash.io</a>, www.twmt.com.au, any sub-domains and any associated web-based and mobile applications, including APIs (the 'Website'). The Website provides digital currency exchange services (the 'Services'). The Website is operated by TWMT PTY LTD (ABN 76 621 581 584) (“TWMT”). Access to and use of the Website, or any of its associated Products or Services, is provided by TWMT. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately. TWMT reserves the right to review and change any of the Terms by updating this page at its sole discretion. When TWMT updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records. 2. Acceptance of the Terms You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by TWMT in the user interface. 3. Registration to use the Services

1. About the Website

Welcome to www.coinstash.com.au, www.coinstash.io, www.twmt.com.au, any sub-domains and any associated web-based and mobile applications, including APIs (the 'Website'). The Website provides digital currency exchange services (the 'Services').

The Website is operated by TWMT PTY LTD (ABN 76 621 581 584) (“TWMT”). Access to and use of the Website, or any of its associated Products or Services, is provided by TWMT. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

TWMT reserves the right to review and change any of the Terms by updating this page at its sole discretion. When TWMT updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

2. Acceptance of the Terms

You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by TWMT in the user interface.

3. Registration to use the Services

Question 3

How do I create an Trust/Self-Managed Super Fund (SMSF) account?

Accepted Answer

How do I create a Trust/Self-Managed Super Fund (SMSF) account?

Creating a Trust/SMSF account with Coinstash is simple.

We will guide you through the process and minimise the amount of forms you need to complete.

**To get started, please complete the registration form here: Trust Onboarding **

Book a 20 minute discussion with one of our dedicated Trust Onboarding Specialists, who will give you a call and guide you through the process.

| Please note, if your trust has a Corporate Trustee you must provide us with an ASIC company extract of the company which you can obtain for $9 by searching the ASIC register. | All individual trustees and trust beneficiaries must hold verified accounts with Coinstash. Signup today!

Question 4

Website Disclaimer

Accepted Answer

Disclaimer

Risk warning:

Digital currencies are considered a speculative investment so please invest carefully and pay attention to risks.

As a digital currency trading platform, Coinstash selects high-quality currencies for you, but does not constitute guarantees, compensations and other liabilities for investment behaviour.

We recommend that you understand the risks that may be involved before making a trading decision. Please consider your personal goals, needs and financial situation.

Question 5

What are the Withdrawal Fees?

Accepted Answer

What are the Withdrawal Fees?

AUD withdrawal

There are no fees for withdrawing your AUD balance to your bank account.

Crypto withdrawal

We charge a network fee for sending coins to an external address.

**Please see below our current fixed network fee per transaction. The amounts are denominated in the relevant crypto unit. **

1INCH - 7.47
AAVE - 0.02
ACH - 600
ACM - 0.01
ADA - 0.7
ADX - 0.01
AERGO - 250
AGIX - 320
AGLD - 25
AION - 0.1
AKRO - 1100
ALCX - 0.15
ALGO - 0.01
ALICE - 2.5
ALPACA - 0.5
ALPHA - 50
AMB - 1300
AMP - 650
ANC - 0.75
ANKR - 231
ANT - 4.5
ANY - 0.15
API3 - 8
AR - 0.05
ARDR - 2.5
ARPA - 220
ASR - 0.03
AST - 160
ATA - 35
ATM - 0.03
ATOM - 0.013
AUCTION - 1.3
AUDIO - 1.5
AUTO - 0.0003
AVA - 20
AVAX - 0.02
AXS - 30
BADGER - 2.5
BAKE - 0.3
BAL - 0.3
BAND - 3
BAR - 0.1
BAT - 30
BCD - 0.01
BCH - 0.0003
BEL - 15
BETA - 0.45
BICO - 15
BLZ - 120
BNB - 0.0005
BNT - 5.18
BNX - 0.004
BOND - 0.5
BRD - 105
BTC - 0.0003
BTCST - 0.0093
BTG - 0.001
BTS - 1
BTT - 50
BURGER - 0.09
BUSD - 10
BZRX - 130
C98 - 15
CAKE - 0.011
CELO - 0.0015
CELR - 650
CFX - 1.2
CHESS - 0.18
CHR - 50
CHZ - 70
CITY - 0.02
CKB - 1
CLV - 80
CND - 5500
COCOS - 25
COMP - 0.02
COS - 1800
COTI - 103
CRV - 9
CTK - 0.2
CTSI - 45
CTXC - 95
CVC - 90
C

Question 6

PAYID Commonwealth Bank

Accepted Answer

${color}[#0ad5f0](Instant PAYID Deposits via Commonwealth Bank Mobile App)

Please ensure the name on your bank account matches the name registered to your Coinstash account. Third party deposits (depositing from a bank account that has a different name) will flag your account for review.

Please have your Unique Coinstash PAYID Email Address ready

Please also note that we have changed our PayID method to no longer require a description. Each account now has their own unique email address

${color}[#0ad5f0](Finding your unique email address)

Open up Coinstash and find your unique Coinstash PAYID Email Address for your bank transfer by clicking on 'QUICK DEPOSIT' or 'Deposit AUD:

copy your unique email address

Please note this is a sample email address - each member will have their own unique email

${color}[#0ad5f0](Commonwealth Mobile Banking App)

Step 1: Select 'Pay & transfer':

Step 2: Select the 'Pay Someone' option:

Step 3: Tap the '+' icon:

Step 4: Select '

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