How do I Upgrade My Account to Tier 4? (Desktop Website)

Your account must be at Tier 3 before you can request an upgrade to Tier 4.

To learn about the different account verification tiers, please click here.

To view the step-by-step instructions for upgrading your account to Tier 4 using the Mobile Website, please click here.

To view the step-by-step instructions for upgrading your account to Tier 4 using the Mobile App, please click here.

How to Upgrade Your Account to Tier 4:

Click on your profile image / name in the top right hand corner.



Select "Settings".



Click on the "Upgrade" button, located in the "Unlock Tier 4" panel.

You will be required to complete a Source of Funds/Wealth Declaration to upgrade your account to Tier 4.



A customer support chat window will pop up with a pre-filled message requesting a Tier 4 upgrade. Click on the send message button which is symbolised by an up arrow. The customer support team will then reply to your message with a link to the Source of Funds/Wealth Declaration.



Complete the Source of Funds/Wealth Declaration.

Once the declaration has been completed, our onboarding team will review the information and upgrade your account to Tier 4.

We aim to process all Tier 4 upgrade requests within two business days.

Updated on: 08/05/2025