How to transfer crypto with/without destination or memo tag?

Overview

When depositing cryptocurrency into your account, some assets require a memo or destination tag, while others do not. Providing the correct information is critical to ensure your funds are credited successfully. Missing or incorrect details may result in delays or permanent loss of funds.

This article explains:

• What a memo/destination tag is
• Why is it needed?
• How to deposit correctly with or without a memo
• Common mistakes and important reminders

What Is a Memo / Destination Tag?

A memo, also known as a destination tag, payment ID, or message, is an additional identifier used by some blockchain networks.

Why is it needed?

Some blockchains use shared wallet addresses for exchanges. The memo/tag tells the system which user account the deposit belongs to.

• The wallet address identifies the exchange
• The memo/tag identifies your specific account

Without the correct memo/tag, the system cannot automatically assign the funds to you.

Transferring Crypto Without a Memo / Destination Tag

Steps:

1. Go to Deposit
2. Select the asset and network
3. Copy the wallet address
4. Send funds to the address only
5. Leave Memo/Destination tag as blank

Transferring Crypto With a Memo / Destination Tag

If the asset requires a memo/tag, you must provide both the wallet address and the memo/tag.

Steps:

1. Go to Deposit in your account
2. Select the cryptocurrency and correct network
3. Copy:

• • Deposit wallet address
  • Memo / destination tag (if shown)

4. Paste both fields into the sending wallet or exchange
5. Confirm the transaction

Funds will be credited automatically once the transaction is confirmed on the blockchain.

What Happens If I Forget or Enter the Wrong Memo?

Possible outcomes:

• Deposit is not credited automatically
• Manual recovery may be required (if technically possible)
• Recovery is not guaranteed and may take time
• In some cases, funds may be permanently lost

Important Reminders

• Always double-check:
• • Wallet address
  • Network
  • Memo / destination tag (if required)
• Do not reuse old deposit addresses or memos unless explicitly allowed
• Never send crypto using a different network than specified

Need Help?

If you believe you have sent a deposit incorrectly, please contact Customer Support and provide:

• Transaction hash (TXID)
• Asset and network used
• Deposit address
• Memo / destination tag (if applicable)

Our team will review your case and advise if recovery is possible.

Updated on: 09/01/2026