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How do I Upgrade My Account to Tier 5? (Mobile Website)


How do I Upgrade My Account to Tier 5? (Mobile Website)


Your account must be at Tier 4 before you can request an upgrade to Tier 5.


To learn about the different account verification tiers, please click here.


To view the step-by-step instructions for upgrading your account to Tier 5 using the Desktop Website, please click here.


To view the step-by-step instructions for upgrading your account to Tier 5 using the Mobile App, please click here.


How to Upgrade Your Account to Tier 5:


  1. Click on your profile image in the top right hand corner.



  1. Click on "Settings".



  1. Click on the "Upgrade" button, located in the "Unlock Tier 5" panel.


Approval from a Coinstash Director will be required to upgrade your account to Tier 5.



  1. A customer support chat window will pop up with a pre-filled message requesting a Tier 5 upgrade. Click on the send message button which is symbolised by an up arrow. The customer support team will then escalate the request.



Once approval from a Coinstash Director has been received, our onboarding team will upgrade your account to Tier 5.


We aim to process all Tier 5 upgrade requests within two business days.

Updated on: 08/05/2025

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