How do I Upgrade My Account to Tier 5? (Desktop Website)

Your account must be at Tier 4 before you can request an upgrade to Tier 5.

To learn about the different account verification tiers, please click here.

To view the step-by-step instructions for upgrading your account to Tier 5 using the Mobile Website, please click here.

To view the step-by-step instructions for upgrading your account to Tier 5 using the Mobile App, please click here.

How to Upgrade Your Account to Tier 5:

Click on your profile image / name in the top right hand corner.



Select "Settings".



Click on the "Upgrade" button, located in the "Unlock Tier 5" panel.

Approval from a Coinstash Director will be required to upgrade your account to Tier 5.



A customer support chat window will pop up with a pre-filled message requesting a Tier 5 upgrade. Click on the send message button which is symbolised by an up arrow. The customer support team will then escalate the request.



Once approval from a Coinstash Director has been received, our onboarding team will upgrade your account to Tier 5.

We aim to process all Tier 5 upgrade requests within two business days.

Updated on: 08/05/2025