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How do I Upgrade My Account to Tier 2? (Desktop Website)


How do I Upgrade My Account to Tier 2? (Desktop Website)


Your account must be at Tier 1 before you can request an upgrade to Tier 2.


To learn about the different account verification tiers, please click here.


To view the step-by-step instructions for upgrading your account to Tier 2 using the Mobile Website, please click here.


To view the step-by-step instructions for upgrading your account to Tier 2 using the Mobile App, please click here.


How to Upgrade Your Account to Tier 2:


  1. Click on your profile image / name in the top right hand corner.


  1. Select "Settings".



  1. Click on the "Verify" button, located in the "Unlock Tier 2" panel.


You will be required to complete a Facematch check to upgrade your account to Tier 2.



  1. Complete the Facematch check.



Once the Facematch check is complete, our onboarding team will review the results and, if successful, upgrade your account to Tier 2.


For brand new accounts, the Tier 2 upgrade may take up to 7 days to be approved.

Updated on: 08/05/2025

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