How do I Downgrade My Account Tier to Lower My Daily Limits?

To learn about the different account verification tiers, please click here.

There are several reasons why you might consider downgrading your account tier to reduce your daily limits. For example, if you don’t intend to deposit large amounts of AUD in the near future and simply wish to hold your portfolio on the platform, a lower tier may be more suitable. Reducing your daily limits also serves as an added layer of security to help safeguard your assets. Since crypto withdrawals are not available on a Tier 1 account, this restriction can offer further protection against unauthorised access.

How to Downgrade Your Account Tier:

Start a chat with our customer support team to request a downgrade to your account tier.

It's important that you login to your account before starting a chat so that we can verify your account details and assist you with your request.

Once a request has been made, our team will downgrade your account to a tier of your choice.

Updated on: 08/05/2025

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